- Don’t be a hero!
- Remain calm. Do not make any sudden movements
- Listen carefully to the robber
- Obey the robber’s instructions – don’t resist
- CALL 111 as soon as it is safe to do so
- Observe and carefully record all you see and know, but don’t stare
- Do not chase the robbers, but note the direction the robber takes and vehicle details including the registration plate number, if seen
- Do not touch anything till after the Police arrive
- Take witnesses name and phone numbers for the Police
